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Help Center
Process, Payment and Shipping
My XYON Account
About XYON
Process, Payment and Shipping
Physician Consultation Service
Hair Loss Conditions
Treatments Offered Through XYON
Contact Us
Process, Payment and Shipping
Have questions about updating your shipping address, or payment details for your next refill?
What methods of payment do you accept?
If I start a subscription with topical finasteride can I switch midway to topical dutasteride? What is the process?
I live outside of the United States and Canada. Can I get a prescription?
How long will it take to receive my order?
Can I track my order?
What should I do if I receive a damaged item or an incomplete order?
I provided my information. When will I hear back?
Can you deliver the treatment to a pharmacy near me?
I’ll be out of town when I’m due for my next refill. Can I get an early refill?
How does the subscription payment work?
How can I find out the status of my order?
Do you charge my card during the consultation?
How can I contact the pharmacy if I have any questions?
How do I update my shipping address?