1. Help Centre Canada
  2. My XYON Account
  3. Subscription Pricing and Payment

How does the subscription plan work?

Your annual subscription will be billed to the credit card you have provided in 90-day intervals, each time a 90-day supply of your treatment is compounded and shipped. This is to ensure that you do not have any gaps in your treatment schedule.

You can reschedule your refill directly from your XYON account using the following steps: 

  1. Click on the View & Manage button and choose the Reschedule next Order option (Image below for reference).
  2. You will be brought to a new page with your following billing date information. Select your preferred refill billing date from this page and confirm it by clicking 'Reschedule order'.

Please allow 3-7 business days for compounding and shipping of your order. This date does not reflect your guaranteed shipment date.