As your medical history may change, connecting with your prescribing physician once a year is required to renew your prescription.
Once your prescription has expired, you will receive a notification alerting you to renew your prescription on file 1-2 months prior to your next scheduled refill. You will need to complete a short intake form to inform your physician of any changes to your medical history.
If your prescription needs to be renewed, you will see a notification on your account:
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Click on the Renew Treatment button in the yellow box
- Complete a short intake form
- Confirm your treatment preference
- Allow 1-2 business days for your physician to review your request.
If your prescription is still valid, and you would like to request a different shipping date, please follow the below steps:
- Log into your XYON account.
- Choose the option to "Manage Subscription" from the menu and click on the blue Manage Subscription button again from that section
- You will be brought to a new page with your subscription details and the button Manage in the top right corner of the subscription.
- Choose Reschedule Upcoming Order from the drop down menu options.