Upon the expiry of your twelve-month prescription, you will be prompted to complete another short consultation with a physician who will review a new prescription, allowing you to take advantage of another twelve months of XYON subscriber benefits if approved. Automatic billing and shipping will be set up through your XYON account and will not require updating unless billing and shipping information changes.
Please follow these simple steps to quick submit your renewal consultation:
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Navigate to the Manage Subscription section
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Click on Manage in the top right hand corner of your subscription details
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Choose Renew Subscription from the drop down menu
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You will be taken to a short intake form to update your medical history for your prescribing physician
If your prescription is still valid, and you would like to request a different shipping date, please follow the below steps:
- Log into your XYON account here
- Choose the option to "Manage Subscription" from the menu and click on the blue Manage Subscription button again from that section
- You will be brought to a new page with your subscription details and the button Manage in the top right corner of the subscription.
- Choose Reschedule Upcoming Order from the drop down menu options.