The pump on my bottle isn't working? Can I get a replacement?

If you are experiencing problems with dispensing or inconsistent volume of treatment, please try the following steps. 

1. Please try to prime (press and release) the pump as it can take a few activations to achieve a full dose. Please repeat this process about 12-15 times when first using your bottle.

2. If you notice any empty or incomplete doses mid-way through using your bottle, please re-activate and prime the pump to obtain a full dose for application. 

3. There are two holes on the bottom of the gel pump. Please ensure that nothing is blocking them. If there is a sticker on the bottom of the pump, remove it before use.

4. Air bubbles can affect pump performance. To remove them, insert a pin/paperclip through one of the holes while depressing the pump, and push up on the pin/paperclip. This enables air to be purged without the need for repeated priming. The gel should now dispense readily.

If you are still experiencing problems with dispensing or inconsistent volume after performing these trouble-shooting steps, please contact the XYON Experience team for assistance.